General

1. Why should I join the website www.uva24x7.com?
2. How do I become a member of the uva24x7.com website?
3. Why do I need to fill in my personal details during the registration process on the uva24x7.com website?
4. Will uva24x7.com share my email id with anyone?
5. Why does the uva24x7.com website ask information about other members of my household asked for during the registration process?
6. Can I join uva24x7.com website and win prizes if I am not an Indian citizen?
7. Can other members of my household become members of the uva24x7.com website?
8. Is there a cost to join uva24x7.com website?
9. Can I upgrade my account from a Free Membership or Trial Premium Membership to a fully paid Premium Membership?
10. Can I have more than one uva24x7.com website account?
11. How can i renew my account?
12. How can i claim for prizes?

Answers:

1. Why should I join the website http://www.uva24x7.com?
   We at uva24x7.com welcome anyone and everyone to join the website. We do not solicit any individuals joining the website through unwanted marketing mails being spammed into their e-mail inbox. You as individuals are free to join the website on your own and get to know what we do have to offer our users. It's clearly a decision that you have to make and not a one we are going to make for you. You are your own master.
   
   
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2. How do I become a member of the uva24x7.com website?
   It is very simple to join up with uva24x7.com. All u need to do is to find the register or the signup button on the homepage and click on it and choose the kind of member you want to be within the uva24x7 group. There are two kinds of membership options available to our users, about which we shall tell you more in the later questions.
   
   
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3. Why do I need to fill in my personal details during the registration process on the uva24x7.com website?
   It is not absolutely necessary for you to fill in your personal details like your birthday, address or you phone/mobile number. But, yes in order to facilitate our services to you in an accurate manner we kindly request you to fill in the required details, because when we give out our prizes that you all have been waiting for, you wouldn't want them to be delivered to the wrong person or eventually land up not being delivered at all. If you are concerned about your privacy about the related registration details that you submit, please read through our PRIVACY POLICY. In plain words, "We absolutely do not believe in promoting our services through any medium of spam."
   
   
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4. Will uva24x7.com share my email id or registration details with anyone?
   The answer remains a big fat "NO". We do not give out our members email identity or registration details to any individual outside the uva24x7 group. Your email identity or registration details given by you at the time of registration remain solely a property of uva24x7.com and also are handled by the top echelons of the group, and as such no one else is privy to your details. Also certain part of your registration details might be given out time to time to people in our organization for the following reason listed below:
   
   
   1. You win a prize by participating on the services available on uva24x7.com website.
   2. If we learn that your user-id has been used by you or any other person to create trouble for other members of uva24x7.com, in which case you shall be given 2 warnings.
   3. Newsletters and mailers from the uva24x7.com team to keep you updated about our news and current events happening with the website and what's going to be new on our portal. (if you so choose to receive it.)
   
   
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5. Why does the uva24x7.com website ask information about other members / parents / guardians of my household asked for during the registration process?
   Information about other members of your household is asked only in the case of minors (i.e.: users who are minors and by minors we mean below the prescribed age limit of 18 years old according to the Indian Law.) We do that only to get to know that you have been authorized by your parents and/or guardians or by members of your household to have your presence created online.
   
   
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6. Can I join uva24x7.com website and win prizes if I am not an Indian citizen?
   We are really thankful that people from other countries too decided to try their brains in solving the quizzes lined up on the website. Though at this point of time we do not have the possibility and neither the resources to send their winnings to their country of origin, hence we are limiting our amount of foreign user's. Foreign users who have a local address wherein their gifts could be delivered to are more than welcome to join us. We are currently working on a solution with our service partners to be able to send you your gifts to the destination you reside.
   
   
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7. Can other members of my household become members of the uva24x7.com website?
   Certainly! There is no restriction on any amount of members from your household to become members of uva24x7.com group. Anybody and everybody with just the basic knowledge of computers and the working of the Internet can become a member of the uva24x7.com website. Also you have to be good in your general knowledge too, because that's how you can and will win yourself a lot of prizes.
   
   
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8. Is there a cost to join www.uva24x7.com website?
   No! The website remains free for all to join. Though if you are not satisfied with the standard version, we also have a premium section which comes at a very nominal charge of Rs. 499/- annually. Now that's asking for peanuts compared to what you normally spend on other contests. Well we worked it out for our user benefit and not ours. If you look at it the other way you just shell out Re. 1.36/- every day.
   
   
   1. Regular Membership: This in a layman terms mean that you can signup for uva24x7.com member account for absolutely no charge at all. Unfortunately you get basic start up credits for this type of an account. You just get a basic account to play games on the uva24x7.com portal and start collecting your credits/points. You also get to use the rest of the other features of the website. No restriction there. It's what you term as FREE for all!! You can not participate in contests and challenges.
   2. Premium Membership: This type of an account of the uva24x7.com website comes at a bare minimum cost to our users. Definitely you should give it a thought once you get to know the benefits that you reap from being a paid member. First of all when you sign up for a premium membership account on uva24x7.com website you are given bonus credits for signing up. You as a privileged member of the uva24x7 group are kept abreast of all the current happenings of the uva24x7.com group. You keep on earning your credits and are eligible to participate in our daily, weekly, bi-weekly, monthly prize draws. All these and much more for just Rs. 499/- per annum within India and $17.99 outside India.
   
   
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9. Can I upgrade my account from a Free Membership to a fully paid Premium Membership?
   Definitely Yes!! Our users are given the choice to upgrade their membership/account at anytime. Doesn't everyone like to win? And if you find the answer to that simple question as YES! Then just go ahead and switch yourself from being a Free Member to a fully paid Premium Member and be a winner time and again. The link to upgrade from Free Membership to Premium Membership can be found conveniently located in your user control panel after you login to the uva24x7.com website.
   
   
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10. Can I have more than one uva24x7.com website account?
    Well you as a user would not need to have more than one account at the uva24x7.com website. Having one account would be quite enough for an individual user. Though if you still feel the need to have more than one uva24x7.com account, you can surely go ahead and make as many accounts as possible. Though we would like to be very clear on the part that later on down the timeline if a certain user requests that he/she has got a certain number of accounts and he/she wants to club the credits earned on each account, that individual account and all other relevant accounts of the same person would be terminated with immediate effect without any further reasons being given. We do not support any sort of cheating or fraudulent activities on our portal. Be truthful to your self and your compatriots.
    
    
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11. How can i renew my account?
    Regular user accounts are lifetime; hence there is no need to renew your account if you choose to be a regular user.
    
    Though if you have chosen to be a premium user then your account is valid for 365 days only. Once your account is just a month away from being expired, we will send you a link for renewal which would be valid for the duration of one month. You would have to renew your account during the allocated time, since if you skip the process your account goes into suspension and all the points that you have accumulated during your period of play, goes for deletion.
    
    
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12. How can i claim for prizes?
    Once you are a declared winner for any of our many contests or games, you do not have to do anything. We would get in touch with you personally and ask for certain verification before we could release the prizes. Hence we urge you to keep your profile updated on a regular basis, to facilitate us to better serve you.
    
    We do respect you privacy, and for any reason whatsoever you feel the need to know more about it then, please do read our privacy policy (make it a link) once again.
    
    
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Member Points

1. How are the points awarded on the uva24x7.com website?
   OR
   On what basis do you give points to your users on the uva24x7.com website?
2. How do you notify the winners after they have won prizes on the uva24x7.com website?
3. What are my odds of winning a prize on the uva24x7.com website?

Answers

1. How are the points awarded on the uva24x7.com website?
   OR
   On what basis do you give points to your users on the uva24x7.com website?
   The point system of the uva24x7.com website is available free for viewing to our users/members at the following link:
   
   Free Membership vs. Premium Membership
   
   
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2. How do you notify the winners after they have won prizes on the uva24x7.com website?
   In the eventuality one of our users/members become a winner in our daily, weekly, bi-weekly or monthly draws, we first will notify you by mail of your winning. Then we do personally get in touch with the user/member if all the relevant details are provided accurately on the uva24x7.com website. Furthermore we also display the names of the winners of our portal in the appropriate section.
   
   Here we would like to mention one of the reasons for putting in your accurate details so that we could send you your prizes within the specified period of time. Since you could loose out on your winning if we cannot get in touch with you and then the prize will be awarded to the winner next in line. You do not want to loose out on your winnings right?
   
   
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3. What are my odds of winning a prize on the uva24x7.com website?
   Well the odds are that, like every good thing to get in life you've to wait for certain period of time, eventually you do get what you want, don't you? Right now we shall be holding draws for our Premium Members on a timely interval of two weeks. In the coming months we shall be downgrading the time limit so that we can facilitate giving out prizes on a daily, weekly, bi-weekly, monthly, every quarter, half yearly and yearly basis. Prizes that are won by Premium Members on every quarter, half yearly and yearly basis are the Big Ones. We are keeping that a secret for now. So always be on the lookout for what we have in store for you. Be sure to login everyday and play your set of questions to ensure that you get your points for that day. Eventually that would lead you to win. Though we have worked out a system where we have the most amounts of winners and not just selected few.
   
   
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Technical

1. Do you use cookies on the uva24x7.com website?
2. What should I do if I have technical problems while accessing or playing games on the uva24x7.com website?
3. I use a SPAM blocker as part of my email software to block unwanted e-mail. How can I make sure all of uva24x7.com notifications reach my in-box?

Answers

1. Do you use cookies on the uva24x7.com website?
   Absolutely NO! All your information is stored on our servers. We do not set or create any cookies onto your system. That should leave you less worried with your account details of uva24x7.com from getting into the wrong hands. We operate on per session based system. That means the moment any individual user logs out of the uva24x7.com website all details of the user that resides within the individual users system is not accessible by any third person. Doesn't that give the user a peace of mind and also a worry free environment that no other individual can get their hands onto personal information of your account without his/her permission?
   
   
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2. What should I do if I have technical problems while accessing or playing games on the uva24x7.com website?
   Technical problems vary due to lots of circumstances. Rest assured if there is a technical problem from our end, we would do our best to resolve the issue in the shortest span of time frame possible. Though we at uva24x7.com shall not be held liable for any technical problems arising out of, including but not limited to acts of God, acts of war, revolution, terrorism, political upheaval or instability, economic collapse, internet crime, cyber terrorism etc.
   
   But if the technical problem arises on the user end then we are absolutely helpless about the situation. Incase such a situation does arise and you are not able to access the uva24x7.com website, then please get in touch with you computer hardware vendor / network administrator / your ISP (your Internet Service Provider), to resolve the issues at your end.
   
   
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3. I use a SPAM blocker as part of my email software to block unwanted e-mail. How can I make sure all of uva24x7.com notifications reach my in-box?
   Good! Now we know that you are also being a part of the trend and absolutely hate being spammed in your mail boxes. However to ensure that you receive timely mails of your winnings and newsletters, we would request you to add info@uva24x7.com e-mail id to your safe list or address lists in your respective mail services that you use. Please be sure to do the above mentioned process to be kept well informed of what's happening with your uva24x7.com account. We shall not be held liable for any reason whatsoever it may be, if you do not receive your intimation mails.
   
   
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Updating Information

1. How do I update the information I registered with, during the Sign up/Registration process of the uva24x7.com website?
2. What should I do if I forget my password of the uva24x7.com website?
3. How do I invite my family and friends to join the uva24x7.com website?
4. How do I remove myself from uva24x7.com website if I no longer wish to continue playing games on the site?
5. If I am not able to complete the game after I have started, do I have to restart from the beginning?
6. Will I be penalized if I do not complete a game that is active on my list on the uva24x7.com website?
7. If I am away, can I get someone else to complete my game for me on the uva24x7.com website?
8. I'd like to play the games on the uva24x7.com website but I have no web access?
9. Is there any extra software I will need on my computer for playing the games on uva24x7.com website?
10. Can I donate my points collected by me on the uva24x7.com website, if I wish to?
11. Who can I talk to if I have any Privacy concerns?
12. Would there be any negative marking for the wrong answers while playing a set of questions on the uva24x7.com website?

Answers

1. How do I update the information I registered with, during the Sign up/Registration process of the uva24x7.com website?
   Updating your personal information is very simple on the uva24x7.com portal. All you have to do is to LOGIN to your account and then click on 'Edit Profile' which is under 'My Profile' from your control panel.
   
   Please remember that keeping your account details updated helps us notify you about our services and keep you informed about the uva24x7.com portal in a timely manner. Also it helps in speedy processing of the prizes, in the eventuality that you do become one of our many winners.
   
   
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2. What should I do if I forget my password of the uva24x7.com website?
   It's quite simple. There is a link which denotes FORGOT PASSWORD link on the homepage. Just click on it and enter your email address which you have registered your self with on the uva24x7.com website. The moment we receive your request for FORGOT PASSWORD we will mail the same immediate effect.
   
   
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3. How do I invite my family and friends to join the uva24x7.com website?
   Just LOGIN to your profile and then start inviting your friends or family members to come and register and play games on the uva24x7.com website. It's as simple as that.
   
   Though if you are a Premium Member of the uva24x7.com website then you are also eligible for additional points just by inviting your friends and family over. These additional points' help you in winning more prizes on uva24x7.com website. Now isn't innovative and cool.
   
   
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4. How do I remove myself from uva24x7.com website if I no longer wish to continue playing games on the site?
   We would not like to see our users leave the uva24x7.com portal. We will do our best to see that your interest is always intrigued the uva24x7.com portal for a long time. But in the eventuality you do not have sufficient time for playing games on the uva24x7.com website; you can temporarily suspend your account. Finally if you do not wish to keep your account activated on the uva24x7.com website then you could delete your account from the uva24x7.com website using the Delete Account link provided in the user control panel.
   
   
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5. If I am not able to complete a game after I have started it, do I have to restart from the beginning?
   Yes! Definitely you would have to restart your game if you have not completed it. It would be an unfair practice on our part to other users if we start giving out points on incomplete Questionnaires. Hence you would have to complete your entire set of questions for the day and after you click on the submit button at the end of the Questionnaire set, your points for the right answers get added to your points bank.
   
   
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6. Will I be penalized if I do not complete a game that is active on my list on the uva24x7.com website?
   Absolutely not. There is no negative marking system on our uva24x7.com portal. You just keep on adding points to your Points Bank, nothing gets deducted.
   
   
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7. If I am away, can I get someone else to complete my game for me on the uva24x7.com website?
   In a situation where you are not able to play your daily Questionnaire sets, we would advice you not to give away your password to any third person for playing on your behalf. If you do so, then neither the uva24x7.com website nor any of its employee's can be held responsible if there is any discrepancy originated from within your account. If your user id is suspected of any illegitimate practices on the uva24x7.com portal or elsewhere, then your account will be terminated with immediate effect, with a notice of the same being forwarded to you once.
   
   
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8. I'd like to play the games on the uva24x7.com website but I have no web access?
   We would definitely like to help you to play games on uva24x7.com website. But if you have no web access then it would become difficult for yourself to play the games and earn points on uva24x7.com website, since we are an Internet/Web based Organization.
   
   
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9. Is there any extra software I will need on my computer for playing the games on uva24x7.com website?
   Absolutely none. You do not have to download any kind of software's to play games on the uva24x7.com portal. We are purely web based. All you need to have while playing games on the uva24x7.com website would be a computer running any O/S (e.g.: Windows, Mac, Linux.), a browser out of the many on the market available by which you can access the website and most certainly an active Internet connection.
   
   
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10. Can I donate my points collected by me on the uva24x7.com website, if I wish to?
    Unfortunately no. You cannot donate or transfer your points to any other person or to another user Id of yours on the uva24x7.com website. If any situation arises wherein the uva24x7.com staff is requested to do the same then the same account from where the requested is originated shall be suspended with immediate effect. You can do whatever you choose to with the gifts you have won after you have personally received them.
    
    
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11. Who can I talk to if I have any Privacy concerns?
    If at all you have any queries regarding your privacy within the uva24x7.com portal, then please mail us the same at privacy@uva24x7.com and we shall look into the matter ASAP, and will revert back to you within hours of receiving the same.
    
    
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12. Would there be any negative marking for the wrong answers while playing a set of questions on the uva24x7.com website?
    No! As mentioned before there is no systems developed within the uva24x7.com website or are in development by the uva24x7.com team which will deduct points from your profile. Rest assured, we want to see YOU win.
    
    
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